Nicole brings 30 years of customer service experience gained through various positions and business environments. Professional and a quick study, Nicole is detail oriented and able to juggle numerous demands efficiently and with humour. A team player with a can-do attitude, Nicole is committed to providing excellent customer service to clients and colleagues alike.
Nicole is a true “people” person. She loves to meet new people and spend quality time with family and friends. She also enjoys day trips to Banff and Canmore and cheering from the sidelines watching football and hockey.
As Executive Assistant to Crystal, Susan’s primary role is assisting with the development, launch and staff training of our Customer Relationship Management (CRM) system.
Susan recently retired from a successful career in Human Resources having worked in the oil and gas, public and not-for-profit sectors. As Executive Assistant to Crystal and Rosalie, Susan’s primary role is assisting with the development and launch of our Customer Relationship Management (CRM) system. Using her expertise as a human resource professional, Susan is also responsible for CRM staff training, internal presentations and recruitment as our company continues to grow. She is committed to delivering customer service excellence in every aspect of our business.
Susan holds a Certification in Human Resources Management from the University of Alberta and the Certified Human Resource Professional (CPHR) designation.
Susan likes to tackle things with passion and drive … or else not at all. She’s applied that passion to many things over the years including playing tennis since she was five. Music – whether jazz, classical, or folk – also holds a special place in her heart and she’s currently a member of the Bridgeland Community Choir.
Erica brings over 18 years bookkeeping and customer service experience to ACMS.
Erica brings over 18 years bookkeeping and customer service experience to ACMS. With a unique background in the legal field, Erica uses her past working experience and applies this knowledge to solve almost any issue that may arise, sometimes unconventionally. Erica possesses a strong professional and efficient attitude and she thrives on meeting deadlines as she provides full cycle accounting services to all her clients.
Being highly organized, with a flair for multi-tasking, Erica is a delightful team player who can be counted on to make sure everyone’s needs are being met in a timely manner. Her clients consistently find her to be patient, understanding, creative and always bringing great results to every request presented to her.
Outside the office Erica enjoys reading, knitting, and spending time with her cats. In the new year Erica plans to resume her life-long enjoyment of volunteering with animal rescue.
Russette has over 20 years experience in customer service, administration, sales and service, and office management.
Russette joined Accredited Condominium Management in early 2018 as an assistant to our condominium consultants. Russette brings over 20 years experience in customer service, administration, sales and service, and office management.
Russette obtained a Bachelor of Music degree in vocal performance at Memorial University, Newfoundland. She has taught private music lessons since 1995, owning and operating her own ‘Music Studio’.
Russette is highly organized and routinely goes above and beyond to give the best customer service.
In her free time Russette loves cheering on her kids at the hockey rink and on the basketball court, as well as singing and performing in various vocal groups. During the holiday season she sings with a caroling quartet “Christmas Cheer” at various functions throughout Calgary.
Beiley QinBComm (Accounting)
Beiley is a recent Commerce grad, having worked with a number of businesses as part of the practicum component of her degree.
Beiley joined ACMS in 2015 right after graduating from university with a Commerce degree. She worked with a number of different businesses as part of the practicum component of her degree and then interned with an accounting firm just prior to joining ACMS. Beiley has a strong work ethic, is a team player and detail oriented.
Beiley enjoys hiking with friends and likes the personal challenge and sense of achievement she experiences through hiking. For Beiley, life is “like a box of chocolates” – more interesting through diversity. She likes traveling and the unpredictability of never knowing who she’s going to meet round the next corner. Beiley is fluent in Mandarin and Cantonese.
Janice joined Accredited Condominium Management Services in late 2019 as an assistant to our Condominium Consultants.
Janice joined Accredited Condominium Management Services in late 2019 as an assistant to our Condominium Consultants. Janice brings over 20 years of experience in the housing industry in various roles working with a vast range of client groups in the private, public sector and First Nations across Canada. Janice has extensive knowledge and experience in working with residential and multi unit housing in the area of mortgage loan insurance, default management and real estate. In her previous role, she led teams at regional and national scope in the areas of operations; policy, product and program development and management. In her last 7 years, Janice’s focus was on working with non-profit and different levels of government agencies to develop and create affordable housing opportunities for Canadians in need.
Janice has a Rehabilitation Diploma, Management Designation and numerous courses in management and leadership, communication, strategic planning, client relationship building, client service training, industry specific and technical courses, etc. What her clients love most about her is her outstanding customer service and her great sense of humour.
In Janice’s spare time, she enjoys spending time with her family, travelling, reading and volunteering with various local charities and groups.
Corinne brings over 20 years bookkeeping and customer service experience having worked extensively in the oil and gas sector as well as condominium property management.
Corinne brings over 20 years bookkeeping and customer service experience to ACMS having worked extensively in the oil and gas sector as well as condominium property management. In these two fields Corinne developed significant skill not only in financial services but also contracts administration, dispute resolution, and leading multiple team meetings as well as progress meetings.
Corinne is the consummate team player – leading by example, sharing the load, and consistently modelling exemplary customer service. Her clients say she is ‘tenacious about meeting client expectations’ and routinely delivers “terrific results on time with thorough and reliable data.” Great listening skills and an excellent problem-solving focus have enabled her to build and sustain numerous long-term relationships.
In her free time Corinne is passionate about the great outdoors with golfing, camping, and enjoying great books topping her list of favourite activities.
Cora WongAccounting and Payroll Administration Diploma
Cora brings 20 years of experience as a bookkeeper for a large manufacturing and restaurant chain.
Cora brings 20 years of experience as a bookkeeper with a background in a large manufacturing and restaurant chain. Cora is diligent and detail oriented.
In 2012, Cora earned her Accounting and Payroll Administration Diploma from CDI College, graduating with Honours. She then worked as a property accountant for a property management company. More recently, she completed the Canadian Condominium Institute’s 100 course.
Cora is very attached to her smart device, always searching something or other. She also enjoys playing badminton and watching movies. A strong community supporter, Cora volunteers every year to prepare income tax and benefit returns for low income families.